Self-Service: Intelligently escalate to an agent
With Replicant we were able to free up 40 agents
With Replicant we were able to free up 40 agents. As a result, we have more capacity and are able to win more business while also promoting our employees and mitigating attrition.
Mark Oldani COO, OnProcess
Observe.AI for Contact Center Agent Performance And Coaching
Observe.AI for Contact Center Agent Performance And Coaching
“With Observe.AI, we gain a more intimate understanding of what is important to our customers so we can be proactive in offering the desired support and solutions.”
Tammy Zelm, VP of CX EMTEK Assa Abloy
“Observe.AI has enabled us to increase compliance coverage by 97%, evaluate calls with greater efficiency and have a line of sight into day-to-day operations.”
Vince Trotter, VP of Quality National Debt Relief
Observe.AI for Contact Center Agent Performance And Coaching
Observe.AI for Contact Center Agent Performance And Coaching
Observe.AI for Contact Center Agent Performance And Coaching
ChromeOS for Contact Centers
ChromeOS for Contact Centers
ChromeOS for Contact Centers
ChromeOS for Contact Centers
ChromeOS for Contact Centers
"The cost savings of moving to Chrome OS and Workspace were significant. But even more important is that we save people’s time so that they’re more productive. We want to offer better customer service from our contact centers, instead of spending time trying to maintain infrastructure."
“Between saving 250 hours of device bootup time per shift, re-assigning operational support staff, and reducing support tickets—and based on the amount of tickets solved per hour—we estimate contact-center productivity has improved by 25%.”
Diego Silva, Technology Supervisor, and Nicolas Fernandez, DevOps Engineer at Mercado Libre