Cedar Mountain ConneXus

Cedar Mountain ConneXusCedar Mountain ConneXusCedar Mountain ConneXus

Cedar Mountain ConneXus

Cedar Mountain ConneXusCedar Mountain ConneXusCedar Mountain ConneXus
  • AI for Contact Centers
  • Contact Centers
  • Observe.AI
  • Chrome OS
  • Downloads
  • Contact Us
  • More
    • AI for Contact Centers
    • Contact Centers
    • Observe.AI
    • Chrome OS
    • Downloads
    • Contact Us
  • AI for Contact Centers
  • Contact Centers
  • Observe.AI
  • Chrome OS
  • Downloads
  • Contact Us

How Artificial Intelligence Transforms CX With Smarter Self-Service

How Artificial Intelligence Transforms CX With Smarter Self-ServiceHow Artificial Intelligence Transforms CX With Smarter Self-ServiceHow Artificial Intelligence Transforms CX With Smarter Self-Service

How Artificial Intelligence Transforms CX With Smarter Self-Service

How Artificial Intelligence Transforms CX With Smarter Self-ServiceHow Artificial Intelligence Transforms CX With Smarter Self-ServiceHow Artificial Intelligence Transforms CX With Smarter Self-Service

Customer Experience is an Organization’s #1 Differentiator

Optimize Experiences at Scale

Power Digital Transformation with AI

Build Smarter Self-Service Faster

Customer Experience is an organization’s #1 differentiator, but self-service systems aren’t keeping up with the speed that new products, services, and promotions that are hitting the market. With a feedback loop directly from the voice of the customer, pre-built dashboards, self-service teams always have access to the newest automation opportunities and latest performance trends. 

Build Smarter Self-Service Faster

Power Digital Transformation with AI

Build Smarter Self-Service Faster

Intelligence from your Contact Center is a wealth of information from human conversations and chats. Help your organization act on its most valuable data sources to build smarter self-service faster, with three key steps:


DISCOVER

MODEL

TRAIN

Power Digital Transformation with AI

Power Digital Transformation with AI

Power Digital Transformation with AI

Create a comprehensive framework for customer experience (CX), a set of purpose-built AI technologies that make every CX application and process smarter in real-time. The only way to optimize experiences continuously at scale is with a data-driven, empirical approach.

DISCOVER

DISCOVER

Power Digital Transformation with AI

Purpose-built models identify interaction intents  uncover thousands of training phrases and  prioritize the best self-service opportunities.

MODEL

DISCOVER

MODEL

For every identified intent, create a detailed conversational flow that models ideal resolution paths.

TRAIN

DISCOVER

MODEL

Insights, intents, and conversation flows are intelligently exported so development teams can augment self-service applications to quickly increase coverage and improve first contact resolution.

Opus Research: How AI Redefines Self Service

Find out more

Veteran Owned Small Business

SWAM Certification 810135

NIGP Commodity: 91520

(Call Center Services)

D-U-N-S 117006944


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