Customer Experience is an organization’s #1 differentiator, but self-service systems aren’t keeping up with the speed that new products, services, and promotions that are hitting the market. With a feedback loop directly from the voice of the customer, pre-built dashboards, self-service teams always have access to the newest automation opportunities and latest performance trends.
Intelligence from your Contact Center is a wealth of information from human conversations and chats. Help your organization act on its most valuable data sources to build smarter self-service faster, with three key steps:
Create a comprehensive framework for customer experience (CX), a set of purpose-built AI technologies that make every CX application and process smarter in real-time. The only way to optimize experiences continuously at scale is with a data-driven, empirical approach.
Purpose-built models identify interaction intents uncover thousands of training phrases and prioritize the best self-service opportunities.
For every identified intent, create a detailed conversational flow that models ideal resolution paths.
Insights, intents, and conversation flows are intelligently exported so development teams can augment self-service applications to quickly increase coverage and improve first contact resolution.
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(Call Center Services)
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